Frequently Asked Questions

Please read the FAQs below before calling or sending us a message.

What are the delivery charges for orders from the Online Shop?

We charge a flat rate of €7.50 per order for delivery within the Republic of Ireland.

Which payment methods are accepted in the Online Shop?

We accept payments using VISA Debit/Credit Cards and Mastercard.

How long will delivery take?

Occasionally, there may be delays within the An Post postal system or with our delivery partners. Although delays are rare, please allow 3-5 days for your order to arrive, particularly during the peak periods around Christmas, New Year and Bank Holidays.

If you do not receive your goods within 5 working days, please call us on 087 450 5574.

How secure is shopping in the Online Shop? Is my data protected?

All payment processing is handled securely by Realex Payments.

The Payment Card Industry Data Security Security Standards (PCI DSS) is a mandatory compliance standard for all payment service providers. Realex Payments was an early adopter of this standard in 2003, making it one of the first companies in the Europe to become fully compliant. The standard enforces high levels of security in all areas where cardholder data is transmitted or stored. Strong protections such as encryption, intrusion detection and response, formalised policies and standards and security aware development methodologies all contribute to making Realex Payments the secure choice for payment processing needs.

Never send your bank or credit card details by email. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never, ever ask for sensitive information via email.

Do I receive an invoice for my order?

We will email you an invoice once your order has shipped.